Ideal if you need to outsource a lot of work every month. Or if you know your request will need attention within 48 hours.
Please chat to me about a Custom option suited to your individual needs!
Perfect for the following services:
The hourly option is perfect for small tasks. Pay only when you need it.
You can also choose the urgent option if you need a quick turnaround time or have work that needs to be done outside business hours.
This option is suitable for the following:
1. General Terms
- Quotations are free and will be communicated via email.
- Preferred means of communication is Email or Instant Message (WhatsApp)
- Time is tracked and rounded up to the nearest 15 minutes.
- All work carried out will be proof-read however final proof-reading of the work is the client’s responsibility.
- We reserve the right to reject any work.
2. Retainer/Hourly Terms
- Hours cannot be reimbursed once purchased.
- The client may upgrade at any time and downgrade at the beginning of the month.
- The Virtual Assistant will schedule hours as available.
- Services may be terminated by either party at any time.
3. Payment Terms
- Payment can be made via EFT to bank account provided to you.
- Retainer packages are invoiced monthly in advance and are sent out one week prior to the 1st of the month.
- Retainer packages do not carry over to the following month. Except for 2 hours if you pay for a retainer for the next month on the Emerald package.
- All additional hours are billed at an hourly rate.
- Payment for all retainer options is required in advance before any work can commence.
- Hourly services require a 50% upfront payment.
- Any expenses incurred will be invoiced to the client separately.
- Overdue invoices are liable to incur an overdue payment fee of 10% of the invoice total.
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